- Any claim should be presented to the shop or company, who has sold the lamp to you as an end-user.
- A receipt shall always follow the claim.
- In some cases, we can accept that lamps are sent directly to Elwis, but this should be agreed in advance between the dealer and Elwis. The forwarding charges will be on own account and will only be reimbursed, if the claim is approved.
As a trader of Elwis lamps:
- Elwis trade on Business to Business terms. However, we do grant 2 years of warranty from purchase of lamps instead of only one.
- In short, all claims shall be checked in one way or the other by Elwis and a copy of invoice or invoice number shall follow the claim before it can be approved.
- Forwarding costs will only be reimbursed, if the claim is approved by Elwis.
- Upon rejection of claims, you will receive a reason for the rejection in writing. Upon approval, you will either receive a credit note or replacement lamps.
Is a claim a valid claim?
- Our document, “Claims Evaluation”, describes various claims that we have encountered during the years – some approved and some not.
- We hope this document can help you decide, whether a broken lamp is in fact a claim covered by warranty, or if the lamp is faulty due to misuse or strike of bad luck on the side of your customer.
- The “Claims Evaluation” document can be obtained by contacting firstname.lastname@example.org or your local sales representative.